Guest Room Attendant cleans Hotel Rooms and Common Hotel areas while maintaining a clean and safe work environment.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Clean Guest rooms to the high level of standards that have been set by the Hotel
Clean all common areas of the Hotel to the high level of standards that have been set by the Hotel
Maintain a safe and clean Housekeeping Cart
Proper use of cleaning supplies and proper labeling of cleaning supplies being used
Clean RV Park Bathrooms and Laundry facilities if needed
All duties as a Houseperson if needed
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future
Following proper Hotel procedures for lost and found items
Adhere to all appearance and uniform standards
Maintain an open line of communication with Management
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner
Regular attendance and arriving on-time to all scheduled shifts and meetings is considered an essential function of the job
Other duties as assigned
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don’t know, I’ll find out and if we don’t have it, I’ll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests’ needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
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